Shipping & Returns

Shipping- U.S. ONLY

In order to offer our Fluff & Familia customers a full selection of amazing products at reasonable prices with FREE standard shipping (via USPS), items are shipped directly from our store and personally hand packed. Items ordered before 12p.m. EST daily will ship same-day with the exception occasionally on Saturdays. We reserve the right to ship smaller items First Class Mail. After each order is placed, please provide adequate time for processing each order. In the event that a specific item is back-ordered, you will be notified as quickly as possible along with other options for a replacement item. Customers will be notified via e-mail once their order package has shipped. 

Non-Contiguous U.S. & International Orders

Orders shipping to Alaska, Hawaii and Virgin Islands or other U.S. territories will be shipped US Postal Service Priority Mail.  Initial orders will not be charged for shipping. However, we reserve the right to charge for shipping if unforeseen expenses, that would otherwise exceed our usual shipping costs, do occur. This charge would be calculated after check out based on weight and handling. At this time we are unable to ship internationally. Alternatively, some brands allow shipping for free to shipping services such as Hop,Shop.Go. or similar utilizing a U.S. address. Fluff & Familia is not affiliated with these services and assumes no liability for using such services. This also includes Canada, Mexico & the following "Freely Associated States" that include the Marshall Islands, Micronesia, & Palau. Orders that are extremely heavy or bulky may incur minimal shipping charges. As with any unforeseen shipping charges, you will be notified before we ship your order. If you ordered several items to be delivered to the same address, we may send them to you in separate boxes to give you the best service with fast delivery. Rush shipping is available upon request for a fee. To request rush shipping, please email contact@fluffandfamilia.com

Returns & Cancellations

Due to the volume of orders received and speed of which we ship, we are no longer able to cancel orders once they are placed.  In the event your order has not yet shipped and you would like to change it, we will make every effort to do so. There will be a 20% restocking fee for any cancellations. Items can be returned with a 20% restocking fee or exchanged for another item of equal or greater value with no restocking fee within 30 days of purchase. This fee does not apply to items returned due to warranty issues, malfunction or incorrect products being shipped. A one-time FREE shipping label will be provided for authorized returns. Familia Funds earned will be removed from your account. Exchanges are not eligible for additional free items with purchase. 

To request a return, click here to access our automated portal. 

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