Returns & Exchanges
Due to the volume of orders received and speed of which we ship, we are no longer able to cancel orders once they are placed. In the event your order has not yet shipped and you would like to change it, we will make every effort to do so. There will be a 20% restocking fee for any cancellations. Items can be returned with a 20% restocking fee or exchanged for another item of equal or greater value with no restocking fee within 30 days of purchase. This fee does not apply to items returned due to warranty issues, malfunction or incorrect products being shipped. A one-time FREE shipping label will be provided for authorized returns. Familia Funds earned will be removed from your account. Exchanges are not eligible for additional free items with purchase.
*To submit your return or exchange request, search for your order below in our automated portal
*Please note a printer is required as a return label may be generated by the system. If you need to have a return label mailed to you, there will be a $1 fee incurred to cover supply and mailing costs. Thank you for your understanding.