FAMILIA FUND FAQ & PROMOTIONS POLICIES
How do I earn rewards in the Familia Fund?
Every purchase you make earns you one point for each dollar spent in full dollar increments only; for example, a purchase of $5.99 will earn you 5 points.
Why didn't I receive points from my order?
You must be logged in to your rewards account at the time you place your order to earn rewards. This differs from your Fluff & Familia accounts! This is two separate logins (we are working to integrate this into one login)! To login to your rewards account, please login into your account at https://fluffandfamilia.com/login.php.
Help! I forgot to login! Can you give me my points retroactively?
While we will work hard to try, we cannot guarantee we will be able to give your points since system limitations, the amount of time involved and the cost to accomplish this may make it difficult to accomplish. Please feel free to ask by emailing us at email@example.com. If you email, please be sure to give us as much time (at least 7-10 business days) and detail (such as the points amount and your order information) as possible in order for us to attempt processing.
What can I do with my Familia Fund points?
You can save up your points to exchange them for online coupons to redeem on future orders! The more points you accumulate; the greater the savings you get!
Do Familia Fund points expire?
While points never expire, the coupon codes generated at the point of redemption will expire after 90 days. So, be sure to leave your points sitting in your account until you are ready to redeem them for shopping!
I'm ready to redeem my Familia Fund points. How exactly do I do that?
If you are logged in, there will be a button labeled "claim" button next to the rewards that you qualify for. When redeeming points for codes, please be sure to select the correct option.
Help! I redeemed for the wrong reward code. Can this be fixed?
Please email us immediately at firstname.lastname@example.org and we will work hard to try to correct the error. We cannot guarantee we will be able to correct this since system limitations, the amount of time involved and the cost to accomplish this may make it difficult to accomplish. If you email, please be sure to give us as much time (it could take 7-10 business days) and detail (such as the points amount and your order information) as possible in order for us to attempt processing.
Why isn't my redemption code working?
First, keep in mind only one coupon code can be used per order.
There's a few reasons your code wouldn't work.
- Did you enter the correct code? - Codes are a long string of numbers (except in cases of special coupon codes for promotions).
- Are there exclusions? – Clearance items and certain brand items are unable to be discounted unless otherwise noted due to restrictions from our product vendors. This includes BestBottom, Earth Mama Organics, GroVia, Imagine Baby, Lalabye Baby, Lighthouse Kids Company, Planetwise, Smart Bottoms, Thirsties. This list is subject to change at any time. We will do our best to notify you after your order is placed and refund your points accordingly if a discount is accidentally applied. If you are unsure whether an item is able to be discounted, please contact us.
- Did it expire? - once redeemed, codes expire after 90 days. If it is 90 or more days since redemption, the code has more than likely been deactivated.
- Has it already been used? – check if you already used this code on a previous order
- Still having issues? – Feel free to contact us at email@example.com
One of my redemption codes worked while another didn’t. Why?
Only one code can be redeemed per order. This includes offers, promos and other discounts outside of the rewards program. If you've already entered in one code (with the exception of gift certificates), this will negate all other codes entered which will be unable to be used on that order.
My code expired, can I get my Familia Fund points back?
Because we have already graciously allowed our expiration to go 90 days vs. the standard 30 days our competitors offer, we are not able to give points back after they have expired. Sorry!
I redeemed my Familia Fund points but since changed my mind. Can you give my points back?
While we will work hard to try, we cannot guarantee we will be able to give your points back since system limitations, the amount of time involved and the cost to accomplish this may make it challenging to undertake. Please feel free to ask by emailing us at firstname.lastname@example.org. If you email, please be sure to give us as much time (at least 7-10 business days) and detail (such as the points amount and your order information) as you are able in order for us to attempt processing. However, remember this is not a guarantee we will be able to fulfill your request.
I want to add something to my order I already placed. Am I able to?
Unfortunately, once orders have been placed we will not be able to change or modify them. If you place a second order and your first order has NOT shipped, Fluff & Familia reserves the right to combine them into one shipment. Multiple orders placed less than 24 hours apart that are combined are only eligible to receive one FREE item. Any additional questions or concerns on your order, please feel free to ask by emailing us at email@example.com. Please be sure your order is accurate before checking out.
I want to return something from my Familia Fund rewards order. How much will I get refunded back to me?
Your refund will be your out of pocket cost (less any shipping charges or restocking fees). If rewards can be reapplied towards other items in your order, we will try our best to apply them there instead. However, if the entire order is returned, you will not be refunded the value of your rewards coupon as we will be unable to void the redemption coupon needed to restore your points.
Military & First Responder Discounts
Our Military & First Responder Familia can enjoy 5% off their order every day by verifying their eligibility at https://fluffandfamilia.id.services.com. You will be given a unique code that can only be used once per order. Alternatively, you can click the option at checkout to verify your ID and receive your discount coupon. Coupons are only good for 1 time use.
Some items are unable to be discounted due to restrictions from our product vendors. This currently includes the following list of vendors;
Your giveaway/contest said no purchase necessary. How do I enter?
To enter in applicable giveaways and contests, please mail a request to P.O. Box 1214, Princeton, Texas 75407 with the name/description of the giveaway/contest you are entering. Entries must be postmarked with the date range relevant to the date of eligibility to enter.
If you have other questions or concerns about the rewards program, please contact us at firstname.lastname@example.org.
Fluff & Familia LLC reserves the right to edit or change the reward program at any time. Last date of editing 07-14-2018.