Shipping & Returns

Shipping- U.S. ONLY

In order to offer our Fluff & Familia customers a full selection of amazing products at reasonable prices with FREE standard shipping (via USPS), items are shipped directly from our store and personally hand packed. We reserve the right to ship smaller items First Class Mail. After each order is placed, please provide adequate time for processing each order. In the event that a specific item is back-ordered, you will be notified as quickly as possible along with other options for a replacement item. Customers will be notified via e-mail once their order package has shipped. 

Non-Contiguous U.S. & International Orders

Orders shipping to Alaska, Hawaii and Virgin Islands or other U.S. territories will be shipped US Postal Service Priority Mail.  Initial orders will not be charged for shipping. However, we reserve the right to charge for shipping if unforeseen expenses, that would otherwise exceed our usual shipping costs, do occur. This charge would be calculated after check out based on weight and handling. At this time we are unable to ship internationally. However, we can ship for free to shipping services such as Hop,Shop.Go. or similar utilizing a U.S. address. Fluff & Familia is not affiliated with these services and assumed no liability for using such services. This also includes Canada, Mexico & the following "Freely Associated States" that include the Marshall Islands, Micronesia, & Palau. Orders that are extremely heavy or bulky may incur minimal shipping charges. As with any shipping charges, you will be notified before we ship your order. If you ordered several items to be delivered to the same address, we may send them to you in separate boxes to give you the best service with fast delivery. Rush shipping is available upon request. 

Returns & Cancellations

If you need to cancel an order or an incorrect product was selected, please contact us by 12pm CST the day after your order was completed. We will make every effort to correct your order, but once your order is processed there will be a 20% restocking fee for the cancellation or changes to your order not due to warranty issues, malfunction or incorrect products being shipped. Items can be returned with a 20% restocking fee or exchanged for another item of equal or greater value with no restocking fee. A FREE shipping label will be provided for authorized returns. 

To request a return, make sure you are logged into your account. Then, click here and select capture.png

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